Resolute Women’s Support Services Privacy Policy

Our contact details

Name: Resolute Women’s Support Services          

Address: The Lotus, 11a Regent Street South, Barnsley S70 2HT

Phone Number: 07761 232 742

E-mail: teamresolute@resolutesupport.uk

The type of personal information we collect

We currently collect and process the following information:

·       Name, contact phone number, email address, home address, accommodation status, employment status, health status, relationship status

·       Details regarding experiences of domestic abuse

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·       To enable us to complete referral paperwork and any other paperwork we may be required to complete in order to provide our services

We also receive personal information indirectly, from the following sources in the following scenarios:

·       From GPs and other third parties who may refer clients to us

We use the information that you have given us in order to create your personal folder that is kept securely locked unless you are with us for an appointment. We also use your phone number or email address to contact you but only if you tell us it is safe to use them.   

We may share this information with organisations, but we will speak to you before we do this, and we would also not do this unless we have your signed consent.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting teamresolute@resolutesupport.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

How we store your personal information

Your information is securely stored in a locked filing cabinet to which only two members of staff have keys. 

We keep all information indefinitely unless you request its erasure.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at teamresolute@resolutesupport.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at lucyharwood@resolutesupoort.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk